At Cusella Home Furnishing, we are committed to ensuring your premium products reach you safely, securely, and right on schedule.
1. Order Processing & Timeline
Once your order is confirmed, our team immediately begins processing. For ready-to-ship items like standard wallpapers and decor, processing takes 1-3 business days. Custom-made orders, including tailored curtains and bespoke sofas, require additional crafting time, which will be communicated during your purchase.
2. On-Time Delivery Guarantee
We pride ourselves on punctuality. Our delivery partners are carefully selected to ensure your delicate furnishings arrive in pristine condition. You will receive tracking updates and a scheduled delivery window so you know exactly when to expect your items.
3. Professional Installation Services
For items that require expert handling (such as curtains, blinds, and wallpapers), our in-house team of professionals will arrive at your location to provide seamless installation. Installation scheduling is coordinated alongside your delivery for maximum convenience.
4. Shipping Areas & Charges
We currently offer delivery and installation services across select regions. Shipping fees, if applicable, are calculated at checkout based on your location and the size of your order.
5. Support & Assistance
If you experience any delays or have questions regarding your delivery status, our dedicated customer support team is just a WhatsApp message or phone call away, ready to assist you immediately.