Privacy Policy

Cusella Soft Furnishing LLP (“Cusella”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

Information We Collect

We may collect personal information such as your name, phone number, email address, billing and delivery address, company details (for dealers), and order-related information. We may also collect technical information such as device type, IP address, and app usage data.

Location Access

Our application may request access to your device location (GPS and network-based) to enhance your experience and provide location-based services.

• To identify nearby service providers and delivery locations
• To enable accurate address selection and order delivery
• To improve service availability and recommendations based on your location

Location access is only used while you are actively using the application and is not continuously tracked in the background. You may choose to disable location permissions at any time through your device settings; however, some features of the app may not function properly without it.

How We Use Your Information

• Process and deliver your orders
• Provide customer support and service updates
• Enable dealer and employee access (if applicable)
• Improve our products, services, and user experience
• Send order notifications and promotional communications (with consent)

Payment Security

All payments are processed securely through trusted third-party payment gateways. Cusella does not store your debit or credit card details on its servers.

Information Sharing

Cusella does not sell or rent your personal information. We may share limited information with delivery partners, service providers, and payment processors only for order fulfilment and service purposes, or when required by law.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Cookies

Our website and app may use cookies to enhance user experience and improve performance. You can control cookies through your browser settings.

Your Rights

You may request access, correction, or deletion of your personal information, or opt out of marketing communications at any time by contacting us.

Contact Us

Cusella Soft Furnishing LLP
Email: info@cusella.com
Website: www.cusella.com